Service Manual & Parts List HP LaserJet M5039XS MFP Series;
This service manual, is the full HP LaserJet M5039XS MFP Series Service Repair Manual.
This manual, HP LaserJet M5039XS MFP Series, is in the PDF format and have detailed Diagrams, pictures and full procedures to diagnose and repair your HP LaserJet M5039XS MFP Series copier.
You can print, zoom or read any diagram, picture or page from this Service Manual. Every chapter on this manual is fully detailed and contain all the simulation codes, trouble codes, maintenance procedures, reset procedures, diagnose procedures of HP LaserJet M5039XS MFP Series photocopier. You can find easily everything what do you need.
To see what contain, please read table of contents:
1. BASICS 
Device comparison 
Features comparison 
Walkaround 
Device parts 
Interface ports 
Device software 
Supported operating systems 
Supported printer drivers 
Select the correct printer driver 
Universal printer drivers 
Driver Autoconfiguration 
Update Now 
HP Driver Configuration 
Priority for print settings 
Open the printer drivers 
Software for Macintosh computers 
Remove software from Macintosh operating systems 
Utilities 
HP Web Jetadmin 
Embedded Web server 
Send Fax Driver 
Other components and utilities 
2. INSTALLATION AND CONFIGURATION 
Site requirements 
Operating environment 
I/O configuration 
USB configuration 
Network configuration 
Configure TCP/IPv4 parameters 
Set an IP address 
Set the subnet mask 
Set the default gateway 
Configure TCP/IPv6 parameters 
Disable network protocols (optional) 
Disable IPX/SPX 
Disable AppleTalk 
Disable DLC/LLC 
HP Jetdirect EIO print servers 
Installing printer memory 
To install printer memory 
3. MANAGE AND MAINTAIN THE DEVICE 
Use the embedded Web server 
Open the embedded Web server by using a network connection 
Embedded Web server sections 
Use HP Web Jetadmin software 
Use the HP Printer Utility for Macintosh 
Open the HP Printer Utility 
HP Printer Utility features 
Use the Administration menu 
Navigate the Administration menu 
Information menu 
Default Job Options menu 
Default Options for Originals 
Image adjustment 
Default Copy Options 
Default Fax Options 
Default E-mail Options 
Default Send to Folder Options 
Default Print Options 
Time/Scheduling menu 
Management menu 
Initial Setup menu 
Networking and I/O 
Fax Setup 
E-mail Setup 
Send Setup menu 
Device Behavior menu 
Print Quality menu 
Troubleshooting menu 
Resets menu 
Service menu 
Use information pages 
Configuring and verifying an IP address 
Identifying the TCP/IP address 
Use automatic discovery 
Set up a dynamic host configuration protocol (DHCP) 
Verifying the TCP/IP configuration 
Changing an IP address 
Change an IP address by using HP Web Jetadmin 
Change an IP address by using the embedded Web server 
Change an IP address by using the control panel 
Remote firmware updates 
Introduction 
Print the configuration page 
Printing a menu map 
Downloading the new firmware from the HP Web site 
Downloading the new firmware to the device 
Troubleshooting firmware updates 
Remote firmware update by using FTP through a browser 
Remote firmware update by using FTP on a direct network connection 
Remote firmware update through a local MS Windows port 
Windows NT 4.0, Windows 2000, Windows XP, Windows XP or
Windows 2003 
Remote firmware update through a USB port 
Remote firmware update through an MS Windows network 
Remote firmware update for UNIX systems 
Remote firmware update by using the LPR command 
Remote firmware update through HP Web Jetadmin 
Manage supplies 
Supplies life 
Approximate print-cartridge replacement intervals 
Manage the print cartridge 
Print-cartridge storage 
Use genuine HP print cartridges 
HP policy on non-HP print cartridges 
Print-cartridge authentication 
HP fraud hotline and Web site 
Replace supplies and parts 
Supply replacement guidelines 
Change the print cartridge 
Perform preventive maintenance 
Preventive maintenance for the print engine 
The ADF maintenance kit 
Clean the device 
Clean the exterior 
Clean the scanner glass 
Clean the scanner lid backing 
Clean the ADF 
Clean the print engine paper path 
4. THEORY OF OPERATION 
MFP system overview 
Print engine 
Basic sequence of operation 
Power-on sequence 
Engine control system 
DC controller PCA 
High-voltage power-supply PCA 
Low-voltage power-supply PCA 
Video interface control 
Laser/scanner system 
Image-formation system 
Electrostatic latent-image formation block 
Step 1: primary charging 
Step 2: laser-beam exposure 
Development block 
Step 3: developing 
Transfer block 
Step 4: image transfer 
Step 5: separation from the drum 
Fuser block 
Step 6: fusing 
Drum-cleaning block 
Step 7: drum cleaning 
Print cartridge 
Memory tag 
Pickup-and-feed-system 
Cassette paper size and presence detection 
Upper and lower cassette pickup mechanism 
Multiple-feed prevention mechanism 
Tray 1 (multipurpose tray) pickup mechanism 
Skew-correction mechanism (registration) 
Fuser/delivery block 
Loop control 
Jam detection 
Duplexing unit 
Duplexing reverse/feed operation 
Duplexing feed operation 
Duplexing horizontal registration function 
Duplexing unit jam detection 
1 x 500-sheet and 3 x 500-sheet high-capacity input feeder 
Pickup/feed operation 
HCI pickup mechanism 
Lift-up operation 
Multiple-feed prevention mechanism 
HCI jam detection 
Scanner component 
ADF 
Input tray 
ADF simplex printing operation sequence 
ADF duplex printing operation sequence 
Multifeed operation 
End of a scan job operation 
Paper pick and separation operation 
Deskew 
Stapler/stacker component 
Overview 
Basic operation 
Control system 
Feed/stack system 
Staple system 
5. REMOVAL AND REPLACEMENT 
Removal and replacement strategy 
Introduction 
Required tools 
Types of screws 
Service approach 
Before performing service 
After performing service 
Parts removal order 
User-replaceable parts 
Print cartridge 
ADF separation pad and pickup and feed roller assemblies (removal and
replacement) 
Transfer roller 
Tray 1 pickup roller (multipurpose paper pickup roller) 
Tray 1 separation pad assembly (multipurpose pad assembly) 
Tray 2 and Tray 3 pickup rollers (paper pickup roller assembly) 
Tray 2 and Tray 3 separation pad assembly (separation block assembly) 
Tray 4, Tray 5, and Tray 6 pickup and feed rollers (paper feed roller assembly) 
Fuser 
Duplexer 
Formatter cover and cage 
Hard drive 
Fax PCA 
ADF 
ADF assembly 
ADF input tray sensors 
Separation floor assembly 
Diverter 
Jam cover 
Hinge assemblies 
Float assembly 
White backing 
Front end cover (cap) 
Rear end cover (cap) 
ADF PCA and wire harness 
Input tray 
Scanner 
Control panel 
Scanner controller board (SCB) and cover 
Scanner assembly 
Glass assembly and top cover 
Optic assembly 
To reinstall the drive belt and optic assembly 
Page sensors 
Transmission assemblies and slide rail 
Stapler/stacker 
Stapler/stacker assembly 
Stapler PCA 
Rear cover 
Left door 
Output bin 
Duplex cover 
Left cover 
Right and left rear covers 
Front door and stapler unit cover 
Output bin stay (support arm) 
Rear inner cover 
Stack cover 
Stapler unit 
Paper feed assembly (stapler) 
Alignment and jogger guide assembly 
Install the alignment and jogger guide assembly 
Jogger guide unit 
Front door interlock switch 
Print engine (base unit) 
Formatter cover 
Face-down cover 
Left door 
Left upper cover 
Rear cover 
Front cover 
Face-down side cover 
Top inner cover 
Front inner cover 
Right door 
Lower left cover 
Left rear cover 
Top cover 
Right rear inner cover 
Right rear cover 
Left rear inner cover 
Print cartridge door 
Registration assembly 
Fuser pressure release assembly 
Fuser 
Paper delivery assembly 
Paper feed assembly (base unit) 
Reinstall the paper feed assembly 
Fuser fan 
Fuser motor 
Laser/scanner 
Low-voltage power supply assembly 
Interconnect PCA assembly 
High-voltage power supply 
Lifter drive assembly 
DC controller PCA 
Upper cassette pickup assembly 
Lower cassette drive assembly 
Main motor 
Lower cassette pickup assembly 
High capacity input feeder 
Front door (single tray unit only) 
Right door 
Back cover 
Motor(s) and PCA(s) 
Paper pickup assemblies 
Right side tray rail(s) 
Left side tray rail(s) 
Lifter driver assembly 
6. TROUBLESHOOTING
Introduction 
Basic troubleshooting checklist 
Factors that affect device performance 
Troubleshooting flowchart 
Power-on self diagnostic tests 
Step 1: Does READY appear on the control-panel display? 
Step 2: Can you print a configuration page? 
Step 3: Does the device copy? 
Step 4: Does the job print as expected? 
Step 5: Does the printer select media from the correct trays? 
Control-panel message types 
Control-panel messages 
Replacement-parts configuration 
Formatter and dc controller 
Formatter (new) 
DC controller (new or previously installed in another printer) 
Guidelines for using paper 
Supported media weights and sizes 
Printing internal information pages 
Jam locations 
General paper-path and jam troubleshooting 
Paper-path checklist 
Jams in Tray 1 
Jams in Tray 2, or Tray 3 
Jams in the optional high capacity input feeder 
Common causes of repeating jams 
Solve general repeated jams 
Jam recovery 
Clear jams 
Clear jams from the automatic document feeder (ADF) 
Clear jams from the stapler/stacker 
Clear jams from the output path 
Clear jams from the optional duplexer 
Clear jams from the print-cartridge area 
Clear jams from the input-tray areas 
Clear jams from the Tray 1 input area 
Clear jams from the Tray 2 and Tray 3 input area 
Clear jams from the Tray 4/5/6 input areas 
Clear staple jams 
Solving image-quality problems 
Solve print-quality problems 
Solve copy-quality problems 
Print-quality problems associated with media 
Print-quality problems associated with the environment 
Print-quality problems associated with jams 
Image defect examples 
Light print (partial page) 
Light print (entire page) 
Specks 
Dropouts 
Lines 
Gray background 
Toner smear 
Loose toner 
Repeating defects 
Repeating image 
Misformed characters 
Page skew 
Wrinkles or creases 
White lines 
Tire tracks 
White spots on black 
Scattered lines 
Blurred print 
Random image repetition 
Solve copy-quality problems 
ADF image-quality problems 
Blank page (ADF) 
Page skew (ADF) 
Horizontal lines (ADF) 
Image shifted (ADF) 
Unexpected Image (ADF) 
Flatbed glass image-quality problems 
Poor uniformity (flatbed) 
Poor uniformity gradual (flatbed) 
Lamp inverter failure (flatbed) 
Streaks on page (flatbed) 
Unexpected results (flatbed) 
Solve copy problems 
Media-handling problems 
Performance problems 
Troubleshooting communication interfaces 
Check communications 
Troubleshooting the EIO 
Jetdirect page 
Boot key sequences 
Low-level boot key sequences 
Mid-level boot key sequences 
High-level boot key sequences 
Control-panel boot sequence calibration 
Engine test (formatter removed) 
Service menu 
Accessing the service menu 
Service ID 
Restoring the service ID 
Convert the service ID to an actual date 
Troubleshooting menu 
Accessing the troubleshooting menu 
Calibrate the scanner 
Use the control panel 
Control-panel layout 
Home screen 
Buttons on the touchscreen 
Control-panel help system 
Solve fax problems 
Solve sending problems 
Solve receiving problems 
Solve e-mail problems 
Validate the SMTP gateway address 
Validate the LDAP gateway address 
Diagrams 
ADF 
Sensors (ADF) 
Wiring diagram (ADF) 
Scanner 
Components (scanner) 
Wiring diagram (scanner) 
Stapler/stacker 
External panels and covers (stapler/stacker) 
Sensors (stapler/stacker) 
PCA (stapler/stacker) 
Wiring diagram (stapler/stacker) 
Engine (base unit) 
Engine (base unit) 
Interface connections (engine) 
External panels and covers (engine) 
Major components (engine) 
Motors and fans (engine) 
PCAs (engine) 
Sensors and switches (engine) 
DC controller PCA connectors (engine) 
DC controller input/output signals (engine) 
Wiring diagrams (engine) 
Timing diagram (engine) 
High capacity input feeder 
External covers and panels (HCI) 
Major components (HCI) 
Motor(s) and PCA(s) (HCI) 
Sensors (HCI) 
Wiring diagrams (HCI) 
Repetitive defect ruler 
Interlocks and linkages 
Print cartridge and MFP contacts 
Known issues 
Control-panel ESD disruption 
Clearing a jam from the right (print cartridge) side 
Loading Tray 2/3/4/5 with letter or A4 media 
The stapler/stacker only staples letter and A4 media 
Formatter cage does not properly seat 
RFU with a SCB firmware upgrade 
RFU with a DC controller firmware update 
EIO device does not properly seat 
Print cartridge cannot be removed 
False left door open error message 
Dark or flickering control-panel display 
Fuser edge overheat slowdown 
7. PARTS AND DIAGRAMS 
Order parts, accessories, and supplies 
How to use the parts lists and diagrams 
Types of screws 
Related documentation and software 
Accessories, supplies, and whole unit components 
Automatic document feeder (whole unit) 
Front end cover (ADF) 
Hinges (ADF) 
Base assembly (ADF) 
Backbone assembly (ADF) 
Jam Cover (ADF) 
Pickup roller assembly (ADF) 
Separation pad assembly (ADF) 
Separation floor assembly (ADF) 
Scanner assembly base 
Carriage assembly (scanner; optical assembly) 
Scanner top assembly 
Scanner controller board (SCB) assembly 
Scanner lid sensor assembly 
Scanner transmission drive assembly 
Stapler/stacker assembly main body 
Paper feed assembly (stapler/stacker) 
Alignment and jogger assembly (stapler/stacker) 
Stapler assembly (stapler/stacker) 
Stapler/stacker PCA 
Print engine external covers and panels 
Cartridge door assembly (print engine) 
Internal components (print engine 1 of 3) 
Internal components (print engine; 2 of 3) 
Internal components (print engine; 3 of 3) 
Paper delivery assembly (print engine) 
Lifter drive assembly (print engine) 
Fuser drive assembly (print engine) 
Lower drive assembly (print engine) 
Upper cassette (print engine) 
Lower cassette (print engine) 
Upper cassette pickup assembly (print engine) 
Lower cassette pickup assembly (print engine) 
Registration assembly (print engine) 
Paper feed assembly (print engine) 
PCA assemblies (print engine) 
Fuser (print engine) 
Fuser pressure release assembly (print engine) 
High capacity input (HCI) 1X500 feeder main body 
High capacity input (HCI) 3X500 feeder main body 
Lifter drive assembly (HCI) 
Cassette (HCI) 
Paper pickup assembly (HCI) 
HCI PCA assemblies 
Alphabetical parts list 
Numerical parts list 
Appendix A Specifications 
Physical specifications 
Electrical specifications 
Acoustic emissions 
Operating environment 
Appendix B Product warranty statements 
Hewlett-Packard limited warranty statement 
Appendix C Regulatory information 
FCC regulations 
Environmental product stewardship program 
Protecting the environment 
Ozone production 
Power consumption 
Toner consumption 
Paper use 
Plastics 
HP LaserJet print supplies 
HP print supplies returns and recycling program information 
Paper 
Material restrictions 
Disposal of waste equipment by users in private households in the European
Union 
Material Safety Data Sheet (MSDS) 
For more information 
Telecom statement 
Declaration of conformity 
Safety statements 
Laser safety 
Canadian DOC regulations 
VCCI statement (Japan) 
EMI statement (Korea) 
EMI statement (Taiwan) 
Laser statement for Finland 
INDEX 
Numbers of pages: 884.
             
            
            
                Service Manual & Parts List HP LaserJet M5039XS MFP Series;
This service manual, is the full HP LaserJet M5039XS MFP Series Service Repair Manual.
This manual, HP LaserJet M5039XS MFP Series, is in the PDF format and have detailed Diagrams, pictures and full procedures to diagnose and repair your HP LaserJet M5039XS MFP Series copier.
You can print, zoom or read any diagram, picture or page from this Service Manual. Every chapter on this manual is fully detailed and contain all the simulation codes, trouble codes, maintenance procedures, reset procedures, diagnose procedures of HP LaserJet M5039XS MFP Series photocopier. You can find easily everything what do you need.
To see what contain, please read table of contents:
1. BASICS 
Device comparison 
Features comparison 
Walkaround 
Device parts 
Interface ports 
Device software 
Supported operating systems 
Supported printer drivers 
Select the correct printer driver 
Universal printer drivers 
Driver Autoconfiguration 
Update Now 
HP Driver Configuration 
Priority for print settings 
Open the printer drivers 
Software for Macintosh computers 
Remove software from Macintosh operating systems 
Utilities 
HP Web Jetadmin 
Embedded Web server 
Send Fax Driver 
Other components and utilities 
2. INSTALLATION AND CONFIGURATION 
Site requirements 
Operating environment 
I/O configuration 
USB configuration 
Network configuration 
Configure TCP/IPv4 parameters 
Set an IP address 
Set the subnet mask 
Set the default gateway 
Configure TCP/IPv6 parameters 
Disable network protocols (optional) 
Disable IPX/SPX 
Disable AppleTalk 
Disable DLC/LLC 
HP Jetdirect EIO print servers 
Installing printer memory 
To install printer memory 
3. MANAGE AND MAINTAIN THE DEVICE 
Use the embedded Web server 
Open the embedded Web server by using a network connection 
Embedded Web server sections 
Use HP Web Jetadmin software 
Use the HP Printer Utility for Macintosh 
Open the HP Printer Utility 
HP Printer Utility features 
Use the Administration menu 
Navigate the Administration menu 
Information menu 
Default Job Options menu 
Default Options for Originals 
Image adjustment 
Default Copy Options 
Default Fax Options 
Default E-mail Options 
Default Send to Folder Options 
Default Print Options 
Time/Scheduling menu 
Management menu 
Initial Setup menu 
Networking and I/O 
Fax Setup 
E-mail Setup 
Send Setup menu 
Device Behavior menu 
Print Quality menu 
Troubleshooting menu 
Resets menu 
Service menu 
Use information pages 
Configuring and verifying an IP address 
Identifying the TCP/IP address 
Use automatic discovery 
Set up a dynamic host configuration protocol (DHCP) 
Verifying the TCP/IP configuration 
Changing an IP address 
Change an IP address by using HP Web Jetadmin 
Change an IP address by using the embedded Web server 
Change an IP address by using the control panel 
Remote firmware updates 
Introduction 
Print the configuration page 
Printing a menu map 
Downloading the new firmware from the HP Web site 
Downloading the new firmware to the device 
Troubleshooting firmware updates 
Remote firmware update by using FTP through a browser 
Remote firmware update by using FTP on a direct network connection 
Remote firmware update through a local MS Windows port 
Windows NT 4.0, Windows 2000, Windows XP, Windows XP or
Windows 2003 
Remote firmware update through a USB port 
Remote firmware update through an MS Windows network 
Remote firmware update for UNIX systems 
Remote firmware update by using the LPR command 
Remote firmware update through HP Web Jetadmin 
Manage supplies 
Supplies life 
Approximate print-cartridge replacement intervals 
Manage the print cartridge 
Print-cartridge storage 
Use genuine HP print cartridges 
HP policy on non-HP print cartridges 
Print-cartridge authentication 
HP fraud hotline and Web site 
Replace supplies and parts 
Supply replacement guidelines 
Change the print cartridge 
Perform preventive maintenance 
Preventive maintenance for the print engine 
The ADF maintenance kit 
Clean the device 
Clean the exterior 
Clean the scanner glass 
Clean the scanner lid backing 
Clean the ADF 
Clean the print engine paper path 
4. THEORY OF OPERATION 
MFP system overview 
Print engine 
Basic sequence of operation 
Power-on sequence 
Engine control system 
DC controller PCA 
High-voltage power-supply PCA 
Low-voltage power-supply PCA 
Video interface control 
Laser/scanner system 
Image-formation system 
Electrostatic latent-image formation block 
Step 1: primary charging 
Step 2: laser-beam exposure 
Development block 
Step 3: developing 
Transfer block 
Step 4: image transfer 
Step 5: separation from the drum 
Fuser block 
Step 6: fusing 
Drum-cleaning block 
Step 7: drum cleaning 
Print cartridge 
Memory tag 
Pickup-and-feed-system 
Cassette paper size and presence detection 
Upper and lower cassette pickup mechanism 
Multiple-feed prevention mechanism 
Tray 1 (multipurpose tray) pickup mechanism 
Skew-correction mechanism (registration) 
Fuser/delivery block 
Loop control 
Jam detection 
Duplexing unit 
Duplexing reverse/feed operation 
Duplexing feed operation 
Duplexing horizontal registration function 
Duplexing unit jam detection 
1 x 500-sheet and 3 x 500-sheet high-capacity input feeder 
Pickup/feed operation 
HCI pickup mechanism 
Lift-up operation 
Multiple-feed prevention mechanism 
HCI jam detection 
Scanner component 
ADF 
Input tray 
ADF simplex printing operation sequence 
ADF duplex printing operation sequence 
Multifeed operation 
End of a scan job operation 
Paper pick and separation operation 
Deskew 
Stapler/stacker component 
Overview 
Basic operation 
Control system 
Feed/stack system 
Staple system 
5. REMOVAL AND REPLACEMENT 
Removal and replacement strategy 
Introduction 
Required tools 
Types of screws 
Service approach 
Before performing service 
After performing service 
Parts removal order 
User-replaceable parts 
Print cartridge 
ADF separation pad and pickup and feed roller assemblies (removal and
replacement) 
Transfer roller 
Tray 1 pickup roller (multipurpose paper pickup roller) 
Tray 1 separation pad assembly (multipurpose pad assembly) 
Tray 2 and Tray 3 pickup rollers (paper pickup roller assembly) 
Tray 2 and Tray 3 separation pad assembly (separation block assembly) 
Tray 4, Tray 5, and Tray 6 pickup and feed rollers (paper feed roller assembly) 
Fuser 
Duplexer 
Formatter cover and cage 
Hard drive 
Fax PCA 
ADF 
ADF assembly 
ADF input tray sensors 
Separation floor assembly 
Diverter 
Jam cover 
Hinge assemblies 
Float assembly 
White backing 
Front end cover (cap) 
Rear end cover (cap) 
ADF PCA and wire harness 
Input tray 
Scanner 
Control panel 
Scanner controller board (SCB) and cover 
Scanner assembly 
Glass assembly and top cover 
Optic assembly 
To reinstall the drive belt and optic assembly 
Page sensors 
Transmission assemblies and slide rail 
Stapler/stacker 
Stapler/stacker assembly 
Stapler PCA 
Rear cover 
Left door 
Output bin 
Duplex cover 
Left cover 
Right and left rear covers 
Front door and stapler unit cover 
Output bin stay (support arm) 
Rear inner cover 
Stack cover 
Stapler unit 
Paper feed assembly (stapler) 
Alignment and jogger guide assembly 
Install the alignment and jogger guide assembly 
Jogger guide unit 
Front door interlock switch 
Print engine (base unit) 
Formatter cover 
Face-down cover 
Left door 
Left upper cover 
Rear cover 
Front cover 
Face-down side cover 
Top inner cover 
Front inner cover 
Right door 
Lower left cover 
Left rear cover 
Top cover 
Right rear inner cover 
Right rear cover 
Left rear inner cover 
Print cartridge door 
Registration assembly 
Fuser pressure release assembly 
Fuser 
Paper delivery assembly 
Paper feed assembly (base unit) 
Reinstall the paper feed assembly 
Fuser fan 
Fuser motor 
Laser/scanner 
Low-voltage power supply assembly 
Interconnect PCA assembly 
High-voltage power supply 
Lifter drive assembly 
DC controller PCA 
Upper cassette pickup assembly 
Lower cassette drive assembly 
Main motor 
Lower cassette pickup assembly 
High capacity input feeder 
Front door (single tray unit only) 
Right door 
Back cover 
Motor(s) and PCA(s) 
Paper pickup assemblies 
Right side tray rail(s) 
Left side tray rail(s) 
Lifter driver assembly 
6. TROUBLESHOOTING
Introduction 
Basic troubleshooting checklist 
Factors that affect device performance 
Troubleshooting flowchart 
Power-on self diagnostic tests 
Step 1: Does READY appear on the control-panel display? 
Step 2: Can you print a configuration page? 
Step 3: Does the device copy? 
Step 4: Does the job print as expected? 
Step 5: Does the printer select media from the correct trays? 
Control-panel message types 
Control-panel messages 
Replacement-parts configuration 
Formatter and dc controller 
Formatter (new) 
DC controller (new or previously installed in another printer) 
Guidelines for using paper 
Supported media weights and sizes 
Printing internal information pages 
Jam locations 
General paper-path and jam troubleshooting 
Paper-path checklist 
Jams in Tray 1 
Jams in Tray 2, or Tray 3 
Jams in the optional high capacity input feeder 
Common causes of repeating jams 
Solve general repeated jams 
Jam recovery 
Clear jams 
Clear jams from the automatic document feeder (ADF) 
Clear jams from the stapler/stacker 
Clear jams from the output path 
Clear jams from the optional duplexer 
Clear jams from the print-cartridge area 
Clear jams from the input-tray areas 
Clear jams from the Tray 1 input area 
Clear jams from the Tray 2 and Tray 3 input area 
Clear jams from the Tray 4/5/6 input areas 
Clear staple jams 
Solving image-quality problems 
Solve print-quality problems 
Solve copy-quality problems 
Print-quality problems associated with media 
Print-quality problems associated with the environment 
Print-quality problems associated with jams 
Image defect examples 
Light print (partial page) 
Light print (entire page) 
Specks 
Dropouts 
Lines 
Gray background 
Toner smear 
Loose toner 
Repeating defects 
Repeating image 
Misformed characters 
Page skew 
Wrinkles or creases 
White lines 
Tire tracks 
White spots on black 
Scattered lines 
Blurred print 
Random image repetition 
Solve copy-quality problems 
ADF image-quality problems 
Blank page (ADF) 
Page skew (ADF) 
Horizontal lines (ADF) 
Image shifted (ADF) 
Unexpected Image (ADF) 
Flatbed glass image-quality problems 
Poor uniformity (flatbed) 
Poor uniformity gradual (flatbed) 
Lamp inverter failure (flatbed) 
Streaks on page (flatbed) 
Unexpected results (flatbed) 
Solve copy problems 
Media-handling problems 
Performance problems 
Troubleshooting communication interfaces 
Check communications 
Troubleshooting the EIO 
Jetdirect page 
Boot key sequences 
Low-level boot key sequences 
Mid-level boot key sequences 
High-level boot key sequences 
Control-panel boot sequence calibration 
Engine test (formatter removed) 
Service menu 
Accessing the service menu 
Service ID 
Restoring the service ID 
Convert the service ID to an actual date 
Troubleshooting menu 
Accessing the troubleshooting menu 
Calibrate the scanner 
Use the control panel 
Control-panel layout 
Home screen 
Buttons on the touchscreen 
Control-panel help system 
Solve fax problems 
Solve sending problems 
Solve receiving problems 
Solve e-mail problems 
Validate the SMTP gateway address 
Validate the LDAP gateway address 
Diagrams 
ADF 
Sensors (ADF) 
Wiring diagram (ADF) 
Scanner 
Components (scanner) 
Wiring diagram (scanner) 
Stapler/stacker 
External panels and covers (stapler/stacker) 
Sensors (stapler/stacker) 
PCA (stapler/stacker) 
Wiring diagram (stapler/stacker) 
Engine (base unit) 
Engine (base unit) 
Interface connections (engine) 
External panels and covers (engine) 
Major components (engine) 
Motors and fans (engine) 
PCAs (engine) 
Sensors and switches (engine) 
DC controller PCA connectors (engine) 
DC controller input/output signals (engine) 
Wiring diagrams (engine) 
Timing diagram (engine) 
High capacity input feeder 
External covers and panels (HCI) 
Major components (HCI) 
Motor(s) and PCA(s) (HCI) 
Sensors (HCI) 
Wiring diagrams (HCI) 
Repetitive defect ruler 
Interlocks and linkages 
Print cartridge and MFP contacts 
Known issues 
Control-panel ESD disruption 
Clearing a jam from the right (print cartridge) side 
Loading Tray 2/3/4/5 with letter or A4 media 
The stapler/stacker only staples letter and A4 media 
Formatter cage does not properly seat 
RFU with a SCB firmware upgrade 
RFU with a DC controller firmware update 
EIO device does not properly seat 
Print cartridge cannot be removed 
False left door open error message 
Dark or flickering control-panel display 
Fuser edge overheat slowdown 
7. PARTS AND DIAGRAMS 
Order parts, accessories, and supplies 
How to use the parts lists and diagrams 
Types of screws 
Related documentation and software 
Accessories, supplies, and whole unit components 
Automatic document feeder (whole unit) 
Front end cover (ADF) 
Hinges (ADF) 
Base assembly (ADF) 
Backbone assembly (ADF) 
Jam Cover (ADF) 
Pickup roller assembly (ADF) 
Separation pad assembly (ADF) 
Separation floor assembly (ADF) 
Scanner assembly base 
Carriage assembly (scanner; optical assembly) 
Scanner top assembly 
Scanner controller board (SCB) assembly 
Scanner lid sensor assembly 
Scanner transmission drive assembly 
Stapler/stacker assembly main body 
Paper feed assembly (stapler/stacker) 
Alignment and jogger assembly (stapler/stacker) 
Stapler assembly (stapler/stacker) 
Stapler/stacker PCA 
Print engine external covers and panels 
Cartridge door assembly (print engine) 
Internal components (print engine 1 of 3) 
Internal components (print engine; 2 of 3) 
Internal components (print engine; 3 of 3) 
Paper delivery assembly (print engine) 
Lifter drive assembly (print engine) 
Fuser drive assembly (print engine) 
Lower drive assembly (print engine) 
Upper cassette (print engine) 
Lower cassette (print engine) 
Upper cassette pickup assembly (print engine) 
Lower cassette pickup assembly (print engine) 
Registration assembly (print engine) 
Paper feed assembly (print engine) 
PCA assemblies (print engine) 
Fuser (print engine) 
Fuser pressure release assembly (print engine) 
High capacity input (HCI) 1X500 feeder main body 
High capacity input (HCI) 3X500 feeder main body 
Lifter drive assembly (HCI) 
Cassette (HCI) 
Paper pickup assembly (HCI) 
HCI PCA assemblies 
Alphabetical parts list 
Numerical parts list 
Appendix A Specifications 
Physical specifications 
Electrical specifications 
Acoustic emissions 
Operating environment 
Appendix B Product warranty statements 
Hewlett-Packard limited warranty statement 
Appendix C Regulatory information 
FCC regulations 
Environmental product stewardship program 
Protecting the environment 
Ozone production 
Power consumption 
Toner consumption 
Paper use 
Plastics 
HP LaserJet print supplies 
HP print supplies returns and recycling program information 
Paper 
Material restrictions 
Disposal of waste equipment by users in private households in the European
Union 
Material Safety Data Sheet (MSDS) 
For more information 
Telecom statement 
Declaration of conformity 
Safety statements 
Laser safety 
Canadian DOC regulations 
VCCI statement (Japan) 
EMI statement (Korea) 
EMI statement (Taiwan) 
Laser statement for Finland 
INDEX 
Numbers of pages: 884.